Whether you have questions or are experiencing difficulties with your insurance, you may contact our Member Services representative at (626)828-9292. Member services is open Monday through Friday, 9:00am – 5:00pm.

For questions or to obtain a copy of UM and QI Policies & Procedures and Criteria used for authorizations, providers may contact IPA medical Director or Physician reviewer at - (877) 282-8272 Opt. 1, Monday through Friday between 9:00 AM to 5:00 PM PT. Members may call IPA at (866) 899-2006 for referral questions.

Communication Services

California Relay Service - Dial 711

Members who are deaf or hard of hearing can access TDD/TYY Services directly by calling California Relay Service (CRS) by dialing 711.
For members that prefer immediate assistance in their mode of communication but don't have a preferred provider, DDTP numbers are available and can be dialed toll free.

CRS Access Numbers

Telephone Access

Utilization Management staff is available during normal business hours (Monday through Friday 9.00AM-5.00PM) on any questions regarding the UM process.
Please call (626)828-9292 Or Dial Toll Free (800) 509-8359 and request to speak to the UM department.