Whether you have questions or are experiencing difficulties with your insurance, you may contact our Member Services representative at (818) 702-0100 Or Dial Toll Free (800) 509-8359. Member services is open Monday through Friday, 8:00am – 5:00pm.

For questions or to obtain a copy of UM & QI Policies & Procedures and Criteria used for authorizations, providers may contact IPA medical Director or Physician reviewer at (818) 702-0100. Members may call IPA at (818) 702-0100 to speak to UM staff for referral questions.

Communication Services

California Relay Service - Dial 711

Members who are deaf or hard of hearing can access TDD/TYY Services directly by calling California Relay Service (CRS) by dialing 711.
For members that prefer immediate assistance in their mode of communication but don't have a preferred provider, DDTP numbers are available and can be dialed toll free.

CRS Access Numbers

Telephone Access

Utilization Management staff is available during normal business hours (Monday through Friday 8.00AM-5.00PM) on any questions regarding the UM process.
Please call (818) 702-0100 Or Dial Toll Free (800) 509-8359 and request to speak to the UM department.